Sedgwick, a supplier of claims administration providers, has launched Sidekick, an utility that leverages Microsoft openAI GPT-4 expertise, to boost workflow for insurance coverage claims professionals.
This utility is Sedgwick’s first use case of GPT.
Designed for inner use inside the Azure surroundings of the corporate, the AI device permits Sedgwick’s claims professionals to make use of generative AI efficiency and pure language processing for his or her day by day duties.
The brand new product joins the present set of AI-powered instruments, together with good.ly, mySedgwick, and viaOne of Sedgwick.
Sedgwick CEO Mike Arbour stated: “Sedgwick is proud to be first within the business to utilise GPT not just for improved claims documentation however to point out how a lot we worth the human contact. Sidekick is designed to supercharge our claims professionals — to assist them transfer by means of a number of the administrative duties of claims administration at speeds by no means earlier than doable.
“Automating vital however routine facets of our work processes will assist them acquire worth from data extra shortly, relay it again to our purchasers effectively, and dedicate extra time to the folks whose care is entrusted to them.”
Sedgwick is bringing collectively its present platforms with Sidekick’s AI options to boost claims documentation summarisation, information classification, and evaluation.
Leveraging the Sidekick’s AI utility, Sedgwick workers can scan PDF paperwork to generate content material summaries, and add highlights to the suitable declare file.
The applying may also assist to faucet key information to finish duties and impression claims.
The longer term variations of the appliance will possible embrace producing full declare summaries, figuring out threat components on particular person claims and programmes, and exploring rising information tendencies, said the corporate.
Sedgwick world chief data officer Jason Landrum stated: “As a part of Sedgwick’s folks first, tech-forward, and data-driven method to claims and productiveness challenges, we’re centered on three issues.
“Communication and remodeling the way in which we interact with folks by means of completely different channels; automation of our processes and digitization of our instruments; and innovation to leverage the most recent advances in expertise strategically but additionally securely.
“With Sidekick, we’re leveraging evolving GPT expertise for good – empowering the individuals who impression claims and discovering methods to spice up their engagement, job satisfaction, and efficiency.”
In March this 12 months, US-based insurance coverage agency Sensa chosen Sedgwick because the third-party administrator for its auto insurance coverage providing.
