Erie Insurance coverage scored 38 factors above the trade common in buyer satisfaction with the house insurance coverage claims expertise. It ranked first in 4 out of 5 of J.D. Energy’s research elements: settlement, declare servicing, first discover of loss and the estimation course of.
“Since our starting in 1925, Erie Insurance coverage was constructed on the promise to be above all in service,” mentioned Lorianne Feltz, govt vp of claims and customer support at Erie Insurance coverage. “At present, Erie remains to be guided by a duty to those that rely upon us to be there once they want us most.”
The J.D. Energy US Property Claims Satisfaction Research measures satisfaction with the claims expertise amongst insurance coverage clients who’ve filed a declare for damages. The research examined 5 elements: settlement, declare servicing, first discover of loss, estimation course of, and restore course of.
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The research was compiled utilizing responses from 5,343 householders insurance coverage clients who had filed a declare throughout the earlier 9 months.
“After we’re concerned in a declare, it’s typically one in every of our buyer’s worst days,” mentioned Cody Cook dinner, senior vp of claims for Erie Insurance coverage. “We’re grateful for our extremely educated, empathetic adjusters who carry our clients again to pre-loss circumstances, in addition to for our brokers who promote the precise protection to suit our shared clients’ wants.”
J.D. Energy additionally lately ranked Erie in first place for buyer satisfaction amongst private traces insurers and within the prime three for auto claims satisfaction.
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