Wednesday, October 5, 2022
HomeLife InsuranceMeet our customer support and name heart champions

Meet our customer support and name heart champions

“This week we have a good time our Buyer Service Teams for the necessary roles they play in connecting with our shoppers, candidates, and customers. We witness day by day their power, experience, and fervour to serve our prospects. Their dedication helps us all succeed.” – ExamOne President Subu Ramachandran

Earlier this 12 months, we acknowledged a few of our high performing Buyer Service and Name Heart staff. Throughout Buyer Service Week, we’re highlighting them once more so you may get to know our groups higher.

These groups have answered greater than 250,000+ calls and processed a median of 1,100 emails per day this 12 months. Our name heart interviewers full 1.6M phone-based medical historical past interviews yearly. They’re the champions behind 1000’s of calls and emails every single day.

Consumer Options Group Consultant of the Yr: Martrise Campbell

Martrise has been with ExamOne for 9 years and finds pleasure in uncovering options for shoppers, and monitoring tendencies to enhance efficiency whereas regularly evolving her abilities. She loves studying new issues that assist her excel in her Buyer Service place. Her favourite quote is: “Do the most effective you’ll be able to till you already know higher. Then when you already know higher, do higher.” – Maya Angelou

APS Consultant of the Yr: Samantha Thompson

In the event you don’t see a transparent path, typically it’s a must to make it your self” – Mindy Kaling

Samantha has put these phrases into play many occasions throughout her 2 1/2 years with ExamOne. Samantha says confidence and endurance have additionally helped her achieve success in her function. “I like speaking to everybody and getting the possibility to assist make things better when I’m in a position,” stated Samantha. She at all times finds a path and a method to assist our shoppers.

Case Supervisor of the Yr: Jonna Vollmer

Consideration to element not solely helps Jonna at work however along with her passion as a canine breeder {and professional} canine coach. “I believe good group abilities, consideration to element, and following up in a well timed method are so necessary professionally and personally,” stated Jonna. Throughout her 17 years at ExamOne, she has loved serving to others and dealing collectively along with her staff to get issues finished efficiently. “I believe each hyperlink within the chain is important.”

Process Power Consultant of the Yr: Tracy Ingwerson

Tracy likes the saying, “Simply be your self.” As a self-described introvert, she’s being her finest self when working behind the scenes, determining how issues work collectively, and bringing all of it collectively efficiently earlier than handing it over to the consumer. For 18 years, she has fastidiously and accurately used these traits to maintain our prospects impressed and happy.

Thanks to our Buyer Service and Name Heart Champions. Their dedication to superior service to customers, our shoppers, and colleagues helps us all succeed.



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