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Giao Dangle on working an inclusive hiring course of, how she values and prioritizes partnership, and the significance of a common North Star

Right here at HealthSherpa, we strongly imagine in creating inclusive and equitable areas, which construct belief, respect and a way of belonging which can be important to our tradition and work. We’re dedicated to constructing a group that represents the individuals who use our merchandise, as we all know that it will advance our mission of constructing healthcare reasonably priced to those that want it. 

We’re excited to characteristic our colleagues and listen to extra about their experiences at HealthSherpa, from their first touchpoints all the way in which as much as their tenure and development on the group. For this subsequent publish, we spoke with Giao Dangle, Information Science Supervisor, who shares her perspective on her cost as a hiring supervisor, methods to mitigate bias in interview processes, and what makes each the recruitment expertise and day-to-day work at HealthSherpa distinctive.


I’ve been at HealthSherpa for simply over a yr. I used to be initially interested in the mission of getting people entry to Healthcare; and alongside the way in which, the interview course of offered the deal for me, as a result of the interview panel was various alongside varied dimensions, and the group was clearly wanting not only for technical expertise but additionally values alignment. I don’t assume I’ve ever been by means of an interview course of fairly like that; to be trustworthy, I bought actually excited alongside every step of the way in which. I believe our interview course of rings true to our tradition, which has undoubtedly been my expertise since I joined the group. 


Empathy in direction of others and a pure curiosity to study extra about how the totally different forces – medical insurance corporations, brokers, customers, and varied teams inside healthcare and coverage at massive – work together with each other, and what motivates their behaviors and selections. I’ve been at different corporations the place groups can develop into hyper-focused of their explicit domains; at HealthSherpa, it helps to take a step again and attempt to perceive the motivation of the totally different individuals who contact our platform. We’re working to assist folks to get entry to reasonably priced care. It’s important to take a step again from the nitty-gritty, and to floor your self on this bigger image, about how everyone seems to be approaching this problem of enrolling folks into ACA plans; it actually informs the merchandise that we’ve got. 


One thing that I recognize about our interview course of is that we’re capable of collect information and suggestions on candidates throughout a panel of various interviewers and stakeholders. I’m capable of see everybody’s particular person ideas because the hiring supervisor; whether or not I personally discover a candidate compelling for the position or not, it doesn’t inform me the complete image. Having a group of various interviewers provides me a extra complete image of every candidate’s profile that I’m not capable of get from my very own single dialog. 

Having this collective strategy helps mitigate bias – we supply suggestions and perspective from folks throughout the gamut. We contemplate illustration of our panels throughout so many dimensions – id, lived expertise, tenure on the firm, position operate and stage. It’s actually vital to gather all of the totally different views due to the restricted time we’ve got to interview candidates. My colleagues could have caught one thing within the interview course of that I as a hiring supervisor could have missed. Listening to all sides is a apply that we proceed additionally internally on the firm, at the same time as we work to scale.


The very first thing that I need a new group member to learn about me is that my door is all the time open for suggestions. Even suggestions on fundamental evaluation and methods to remedy a selected downside. As a hiring supervisor, I see the methods wherein many candidates may strategy the identical questions and issues – I get humbled seeing how totally different candidates may take an strategy that had by no means crossed my thoughts.

I take suggestions as a possibility to enhance how I talk and work with others. I’m open to studying new issues – everybody has their very own method to course of info and there’s no one proper approach to take a look at information.

I additionally worth partnership and communication and the way this pertains to suggestions. I don’t need to bulldoze my approach into collaborative areas – I need new group members to talk up, to share their concepts, and push again the place they really feel like they should with the intention to arrive on the superb conclusion or proper subsequent step. 


At HealthSherpa, there’s an enormous try and align the complete firm on the corporate goal of accelerating enrollments within the ACA alongside our enterprise technique. I’ve by no means seen this occur in an organization I’ve labored in earlier than, in such an express approach. 

Having a transparent firm mission as a common north star that resonates with everybody on the firm is extraordinarily vital. On the finish of the day, we’re all attempting to do the identical factor and that’s the north star that we will use to strategy issues and resolve conflicts. Seeing how this performs a component in our work at HealthSherpa has been so gratifying to study – now I can’t consider being someplace the place this isn’t the norm. 


Need to work with Giao and the remainder of our phenomenal group? Click on right here to discover present openings and listen to from extra teammates at HealthSherpa!



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