Working together with your neighborhood will be probably the most rewarding job and go away you with a way of accomplishment for serving to others. Nevertheless, in case your staff, volunteers, and repair employees usually are not educated correctly to work with the general public, it may be a catastrophe ready to occur. Epping Forest District Council is among the many SAP Litmos clients that’s excelling in coaching their crew to work with the neighborhood and we’re excited to share their story with you!
Who’s Epping Forest District Council and who do they practice?
Epping Forest District Council is a medium-sized, native authority in West Essex, bordering on larger London, UK. At Epping Forest, their mission is to work collectively to serve their neighborhood. They be certain that their clients are on the coronary heart of every little thing they do and so they “will concentrate on the issues that matter probably the most to native individuals.”
With 580 staff plus 50 councilors, Epping Forest started utilizing SAP Litmos Coaching for his or her compliance eLearning together with well being and security, GDPR, safeguarding, and extra. Now, nonetheless, they use it for every little thing, together with management growth, private growth, customer support, volunteers, and instructor-led classes. Moreover, they’re within the technique of constructing a councilor-specific portion of the LMS that can contain a studying wants evaluation for what councilors require of their position, together with an onboarding program for brand new councilors.
Why SAP Litmos Coaching?
In 2021, Epping Forest was experiencing coaching points throughout the complete group.
Compliance coaching was an actual headache to maintain monitor of and report on, however now that is a lot simpler with SAP Litmos Coaching. Studying & Improvement exercise was communicated over many alternative channels, which means it was straightforward for workers to overlook alternatives. We discovered it arduous to get managers to be accountable for his or her crew’s coaching completion. We additionally discovered it difficult to get staff concerned in private growth. Now they love our ‘Abilities of the Month’ and finishing modules to achieve badges. Our councilors needed extra entry to studying, and now they may have this as part of Litmos can be developed for them particularly. In L&D, we must get surveys developed for us, nonetheless now Litmos is really easy to arrange Studying Wants Evaluation and coaching program evaluations.”
~ Julie Dixon, Studying & Expertise Enterprise Companion, Individuals Staff
Along with the LMS, Epping Forest additionally makes use of SAP Litmos Coaching Content material. By using the prebuilt, off-the-shelf content material, they’ve saved many weeks per course that beforehand would have been spent gathering the content material and constructing out the course.
With SAP Litmos Coaching Content material, “We’ve got been capable of open up private growth for all staff, and use the content material so as to add to preexisting pathways,” states Dixon.
How is the eLearning undertaking going?
Since implementing SAP Litmos Coaching and SAP Litmos Coaching Content material, Epping Forest has seen nice enchancment of their coaching processes. They at the moment expertise nearly 90% engagement and their compliance coaching completion charges have elevated with Safeguarding compliance now at 94% and Well being and Security now at 80% compliance. When discussing coaching objectives, Dixon notes that “our curiosity from the remainder of the enterprise to develop their very own space studying paths has exceeded our preliminary goal and our goal to interact with councilors has been achieved.”
We’re so excited for the wonderful progress that Epping Forest has revamped the previous 12 months and might’t wait to see how they develop within the coming months and years.
Please see the complete case research right here.
Would you want the possibility to brag in regards to the superior methods you might be utilizing SAP Litmos Coaching in your group? Attain out to your account govt and allow them to know that you simply want to focus on the chance of doing an SAP Litmos case research!