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Do Not Disturb: Learn how to add customers to DND listing utilizing CSV!


Drawback Assertion:
Directors can choose customers who can obtain emails from Adobe Studying Supervisor and who can not. This may be tedious if many customers should be blocked for varied forms of emails. The CSV add could be very useful right here.

Position: Admin

Temporary Description:
The administrator can choose customers who can obtain emails from Adobe Studying Supervisor and who can not.
This may be carried out utilizing the Do Not Disturb choice below the Settings tab.
Customers could be added to this listing utilizing their title, electronic mail, or distinctive consumer id.
If there are a number of customers, we are able to add customers to the DND listing utilizing CSVs.

Steps to be adopted:

  1. Add the next columns in CSV
  • Block direct emails.
  • Block consumer escalations
  • Block incoming direct escalations.
  • Block incoming skip escalations.
  1. Embody True/False/Clean values for every of the next columns in CSV:

Pattern template (see the columns highlighted in blue).

Enter true within the worth subject to block customers from receiving emails for that chosen choice.
If false is entered as the worth, blocked customers are unblocked. (See the 8th row above)
No adjustments to earlier alternatives are performed if the column is left clean. (See the 6th row above)

  1. Then add the CSV
  2. You’ll be able to confirm the names/customers added to the Do Not Disturb listing.

Log in as Admin>>E-mail Template>>Settings>> Do Not Disturb>> Click on on Edit Listing: to view the names added.

The submit Do Not Disturb: Learn how to add customers to DND listing utilizing CSV! appeared first on eLearning.

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