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HomeE-LearningConstructing An Worker Training Basis

Constructing An Worker Training Basis

Maintaining Employees Knowledgeable And Prospects Completely satisfied

Ziggy’s House Enchancment is a Spokane, Washington staple, with places now unfold out throughout the Pacific Northwest. They provide a plethora of merchandise for do-it-yourselfers, in addition to extra hands-on companies for individuals who want somewhat additional assist upgrading their homes into the houses of their goals. Ziggy’s has lengthy prided itself on a can-do angle, an innate perception that its employees and clients alike can accomplish something they need as long as they’ve the best assets. And Ziggy’s discovered the best useful resource they wanted to perform their studying, onboarding, and compliance targets after they discovered Cornerstone. They used Cornerstone to empower their workers to be taught the whole lot they wanted to succeed on the job, and so they’re nonetheless getting increasingly more from the partnership.

Constructing A Basis For Worker Training

Ziggy’s started when Vern “Ziggy” Ziegler opened a one-stop dwelling enchancment store in his hometown of Spokane. Since that first location opened in 1965, they now make use of over 250 individuals at six retail places and one manufacturing department unfold all through each Washington and Idaho. It turned obvious early on that this kind of progress required deeper integration between shops, along with a web based LMS platform.

“One of many most important challenges that wanted to be addressed was to determine constant practices for onboarding new hires throughout a number of places,” stated Ziggy’s Coaching Supervisor Jordan Worthington. “Second to that was to have a constant technique to deploy common compliance coaching and have the ability to hold good information of the coaching.”

As well as, Ziggy’s enlargement as an organization meant a wider stock than ever earlier than. The gross sales workforce members now have regularly rising lists of merchandise to bear in mind as they assist clients meet their dwelling enchancment wants.

Ziggy’s knew they wanted an LMS that would scale with their progress. And so they discovered that Cornerstone was that LMS. In response to Worthington, “I had sat via quite a few demos, and Cornerstone appeared to be the best match for us. I didn’t know at the moment how excellent a match it could be.”

True to the house enchancment firm’s DIY spirit, Worthington was ready to make use of Cornerstone to construct a web based compliance coaching program from the bottom up that additionally had extra studying alternatives for Ziggy’s workers.

Using Software program For Laborious Hat Initiatives

Regardless of dwelling enchancment’s generally rugged and earthy picture, Ziggy’s knew the significance of utilizing on-line assets to fulfill real-world wants. As they introduced in new hires, they realized it was important to make use of a product able to fulfilling their wants as effectively as doable.

“The times of ‘tie your boots and get to work’ are lengthy gone,” noticed Worthington. “Potential hires and new workers expect to obtain a sure degree of care, consideration, and construction as they begin their employment with companies. Having the ability to introduce ourselves, categorical our expectations, get some compliance carried out, and provides some fast tips about becoming a member of our workforce was crucial if we had been going to draw and retain good workers.”

With Cornerstone’s assist, Ziggy’s was in a position to streamline their onboarding course of in addition to provide fixed help for additional ability constructing. They used Cornerstone to offer intuitive and easy-to-understand compliance coaching programs.

Maintaining Employees Knowledgeable And Prospects Completely satisfied

Nonetheless, Worthington realized that onboarding was simply the tip of the iceberg. He knew the regular improve of latest merchandise at Ziggy’s meant it was important for employees to remain abreast of incoming stock.

“After surveying some workers, there was a lacking hyperlink between our buying division and our gross sales workforce,” he stated. “That lacking connection induced new merchandise to get missed. It’s laborious to promote a product to clients when you find yourself unaware of what the product is or if we inventory it.”

To unravel this downside, he arrange new product alerts on Ziggy’s Cornerstone Learner House banner. Now, workers can keep updated in actual time and be prepared to tell clients in regards to the newest and best merchandise.

Assembly Particular Studying Wants

Ziggy’s knew they wanted an LMS able to addressing wants particular to their trade. They had been looking out for one thing with quite a lot of adaptability, an enormous library of preexisting content material they may complement with extra coaching supplies. Given the character of their enterprise, this meant coaching workers for crucial certifications—typically involving bodily duties or above-and-beyond security measures—along with customer support and gross sales coaching.

Worthington defined, “There are numerous certifications that workers want to have the ability to work for us. Forklift coaching, first help, hearth extinguisher, lock-out tag-out, and unsafe chemical compounds are required for many workers. With Cornerstone, I used to be in a position to set assigned dates for these programs through the use of varied teams.”

That was only the start. Ziggy’s was then in a position to velocity alongside this important certification coaching by making the most of Cornerstone’s automation capabilities. When new hires come on board, they enter the system instantly and obtain reminders to finish their crucial coaching. As they transfer from one degree to the following, workers routinely obtain new trainings without having for handbook supervision.

Shoring Up Security At Firm Places

After implementing Cornerstone, Ziggy’s was additionally in a position to enhance its routine office security trainings. Given workers at their places work with heavy equipment, hazardous chemical compounds, and different doubtlessly harmful gear, this improved coaching ensured employees felt comfy and knowledgeable whereas on the job. Throughout occasions of elevated COVID-19 security measures, Ziggy’s workers used Cornerstone to assist them and their clients keep protected, with learnings associated to masking, social distancing, and different associated illness prevention measures.

“An enormous win for us has been our security coaching,” Worthington stated. “We’ve got been doing month-to-month security coaching for about two years now. It advanced into security committees at every location, in addition to our Cornerstone coaching. We’ve got lowered our expertise issue yr over yr and decreased office accidents by over half.”

Lowering office accidents by such a steep metric was only one profit. Ziggy’s additionally used Cornerstone to accrue a digital paper path of normal compliance coaching for every worker. Within the occasion of an unlucky accident, Ziggy’s administration felt safe that they did their utmost to maintain employees protected whereas additionally granting the group elevated legal responsibility safety. In a single remoted circumstance, Ziggy’s acquired a Good Religion low cost from security regulators, decreasing citations by half attributable to their lengthy monitor report of implementing security training with Cornerstone.

Discovering Assist Alongside The Means

As for Worthington’s personal expertise working to implement Cornerstone, he couldn’t be happier. He knew he needed to deliver Ziggy’s into the twenty first century, forgoing inefficient and analog coaching strategies for an up-to-date digital LMS.

“I knew that we would have liked a way to trace coaching. We’ve got a small HR division. I’m it for coaching…and I hadn’t been turned onto Studying Administration Techniques at that time. I used to be utterly new to any such function and what’s on the market,” he defined.

Colleagues really useful Cornerstone to him, and he took to its simplicity and flexibility quick. “We’re arrange with a number of price facilities, however we’re extra of a horizontal [rather] than an enormous vertical hierarchy,” he stated. “Cornerstone will work nice for that massive hierarchy as properly, however I wanted to simplify it somewhat bit, and I used to be ready to do this.”

Worthington additionally got here into his profession as a coaching supervisor with out a lot expertise in the way in which of Studying and Growth or studying programs. He labored for Ziggy’s as a manufacturing foreman after which as an assistant supervisor for nearly ten years previous to taking the helm as head of inner coaching. After preliminary trepidation, he shortly realized Cornerstone would additionally assist him hit the bottom operating in his new function.

“Working with Amber Lambirth on implementation was nice. She was form and really affected person,” he stated of his Cornerstone rep. “That helped me be a assured admin with zero expertise. Confidence was completely crucial when it got here to pitching new concepts to management with the path we might and would take utilization.”

Trying Ahead To Future Worth

Ziggy’s partnership with Cornerstone remains to be in its early phases, and Worthington seems ahead to making the most of the software program to develop the enterprise in new methods. He’s already planning methods to combine different Cornerstone merchandise into totally different areas of the corporate as a complete.

“Many of those programs, whether or not [they] be LMS, HRIS, or ERPs, are constructed on the identical issues: customers, person teams, permissions, and web site configuration,” he stated. “Having that have with Cornerstone led to having nice conceptual information when it was time to work with the opposite varied programs in our group.”

For example, Worthington has taken benefit of the Cornerstone Microsoft SharePoint integrations to offer a relentless stream of latest trainings and academic data to employees throughout all places. “I’m constructing SharePoint newsletters [with] one, two, three, or 4 modules inside [them] that take [staff members] straight into Cornerstone, so we are able to direct our learners to one thing that we would like them to be taking a look at at the moment. After which we incentivize them via what they’re taking a look at and what they’re getting completed or what they’re getting completed via that platform into Cornerstone,” he stated.

For Worthington and Ziggy’s, there’s all the time room for enchancment—that’s what their enterprise is all about. With Cornerstone, they now have a coaching platform as amenable to DIY tweaks and upgrades as any of their clients’ dwelling initiatives.

“Cornerstone gave me confidence in my work,” Worthington stated. “It gave me an outlet for my L&D creativity, and it gave me a future in organizational improvement and administration.”


Article penned by David Beaton.

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