Tuesday, July 19, 2022
HomeLife InsuranceAsk the Professional: Learn the way ScheduleNow makes reserving examination appointments simpler

Ask the Professional: Learn the way ScheduleNow makes reserving examination appointments simpler


Q. How does ScheduleNow work?

A. ScheduleNow permits customers to make an examination appointment at an ExamOne workplace, Quest Diagnostic examination middle, or with a cell examiner. The person selects the specified date and time for the applicant’s appointment. As soon as the order is submitted, ScheduleNow reserves the appointment time slot. Candidates may use ScheduleNow to schedule their very own exams.

ScheduleNow makes reserving appointments simpler for you and your candidates

  • Say goodbye to telephone tag. With just some clicks, ScheduleNow permits shoppers and candidates to make an appointment at an ExamOne workplace, Quest Diagnostics affected person service middle (PSC), or with a cell examiner.
  • Don’t see a time that works? Shoppers and candidates can submit a instructed appointment timeframe, and our workforce will contact the applicant on to schedule.
  • Want to vary the appointment? You’ll be able to entry ScheduleNow at any time to reschedule or cancel the appointment.

Q. How does applicant self-scheduling through ScheduleNow work?

A. When an applicant’s electronic mail tackle and/or cell phone quantity are offered on an unscheduled order and there’s availability on our ScheduleNow calendar, the applicant will obtain a self-scheduling electronic mail and/or textual content message. A hyperlink offered within the electronic mail/textual content will take them to the ScheduleNow interface to schedule their very own appointment. An applicant can entry the ScheduleNow hyperlink within the electronic mail and/or textual content message at any time to reschedule or cancel their appointment.

Q. How lengthy after the order is positioned will the applicant obtain a notification to self-schedule?

A. The applicant will obtain the self-scheduling electronic mail and/or textual content message inside minutes of the unscheduled order being positioned.

Q. Is ScheduleNow accessible nationally?

A. Sure, 100% of the ExamOne places of work in america take part within the ScheduleNow program.

Q. How typically are appointment calendars up to date?

A. The ScheduleNow appointment calendars are up to date primarily based upon examiner or examination middle availability, zip code inhabitants and geographical location. All updates are performed in real-time and are instantly accessible for ScheduleNow customers.

Q. How is the ScheduleNow appointment confirmed?

A. Upon choosing an relevant calendar date and submitting the order, the appointment is confirmed. If rescheduling is required, the examination workplace or examiner will contact the applicant previous to the appointment time.

Q. When is the earliest a person/applicant can schedule an appointment utilizing ScheduleNow?

A. The default timeframe is 72 hours out, however that is configurable on the account degree.

Q. How can I schedule two candidates collectively?

A. Candidates may be scheduled collectively, however the applicant might want to name the native workplace. The native workplace quantity will probably be accessible on ScheduleNow. The orders for every applicant should be linked collectively within the Portal earlier than utilizing ScheduleNow to schedule two exams in a single sitting at an ExamOne location, third-party get together web site or cell. Spouses (linked orders) can’t be seen at Quest Affected person Service Facilities for a similar appointment time. They should be scheduled individually.

Q. How will I do know if my applicant may be scheduled at one in every of your Quest Affected person Service Facilities (PSC)?

A. PSC appointment availability is predicated on service participation and examination order necessities. When the order is eligible for the PSC location choice, the ExamOne Workplace choice will seem on ScheduleNow. Choosing the ExamOne Workplace choice permits the person to make an appointment at a Quest PSC or at an ExamOne workplace close to the applicant’s dwelling or work tackle.

Q. Are there instances when there is no such thing as a appointment accessible?

A. Sure, there could also be instances when an appointment time isn’t displayed on the ScheduleNow calendar or the appointment instances don’t match the applicant’s availability. On this case, the person can use the Don’t see the date and time you need? choice on the ScheduleNow instrument to pick a date and timeframe and ExamOne will contact the applicant on to schedule. (see query above)

Q. What occurs if the applicant is now not accessible for the appointment?

A. A person clicks the ScheduleNow button within the Portal to reschedule or cancel an order. An applicant can entry the ScheduleNow hyperlink within the electronic mail to reschedule or cancel an order.

Q. How can I modify the appointment after the appointment is scheduled?

A. A person clicks the ScheduleNow button within the Portal to reschedule or cancel an order.

Q. How near an appointment can person/applicant cancel their appointment?

A. If a person makes an attempt to cancel an appointment inside 24 hours of the scheduled date and time, a pop-up display screen seems asking them to put a courtesy name to the workplace. The native workplace’s telephone quantity is offered within the pop-up window.

Q. What if the applicant want to be scheduled at one other location? For instance, work/enterprise, relative’s dwelling, and the tackle listed is just for their dwelling location?

A. The person might want to replace or add a brand new tackle to the order within the Portal after which re-access ScheduleNow to set the appointment.

Q. Are exams scheduled on the weekends, or simply Monday-Friday solely?

A. Sure, 7 days per week of protection.

RELATED ARTICLES

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular

Recent Comments